true or false: read the state ment carefully write capital t if the ststement if it true and capital f if the statement is false 1, it is important to be honest and accurate in giving information do not bluff 2.verbal projection is a quality of speech, diplomacy and tact in the words and expressions used including the tone, volume and non verbal 3. avoid saying directly no or cannot be when tuning down a request 4.in taking room service order in the telephone speak with clarity check if you are understood whenever sending a message 5. accept and respect the opinion and idea's of others if you disagree acknowledge first their statement before pointing your ideas
