Ten Steps on How to Develop Effective Listening

Column A

1. Face the speaker and maintain_____

2. Keep an open______

3. Be attentive but_____

4. Wait for the speaker to pause to ask__

5. Ask questions only to ensure_____

6. Try to feel what the speaker is_____

7. Give the speaker regular______

8. Listen for the____

9. Pay attention to what is not said____


10. Don't interrupt and don't impose your____


Column B

A. mind

B. relax

C. solution

D. feeling

E. clarifying questions

F. understanding

G. non-verbal cues

H. feedback

I. eye contact

J. words​