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if that headline caught your attention and you found yourself wondering, what doesmake a truly great counselor, you are not alone. In fact, many of today’s leading counselors say it pays to never stop asking — and trying to answer — that very question.
No matter where they are in their professional journeys, counselors can still benefit by learning from their colleagues’ experiences and reflections, says Jeffrey Kottler, a professor of counseling at California State University, Fullerton, president of Empower Nepali Girls and a prolific author who has written and presented on master counselors.
“I’ve always mistrusted anyone who claims they understand what counseling is all about and how it ‘really’ works,” Kottler says. “The process is far too mysterious and complex to ever truly get a handle on all the nuances. Far too often, we don’t trust ourselves when we totally buy into what supposed other ‘experts’ tell us is an approximation of so-called truth. Counseling is such a private enterprise that takes place behind closed doors. We rely on self-reports by counselors, and sometimes their clients, about what happened in the room, but I’m not sure those assessments are all that accurate and robust. So I think we are
all works in progress, striving to do better. I think it’s reassuring to most of us to find out that we are all dealing with similar issues and that we aren’t alone in this struggle.”
The best counselors in the field aren’t necessarily those who are most well known but rather those who are always reaching toward greatness and flat out working harder than everyone else, Kottler says. “[These counselors] are constantly questioning what they do and why, being brutally honest with themselves about their work and its outcomes,” he says. “They are always soliciting feedback from their clients and colleagues, begging for the most frank assessments about what is working and what is not. Most of all, they are often so humble that they don’t seek attention or the limelight but just quietly go about their extraordinary commitment to helping others.”
Is the topic of “great counseling” worth exploring? Absolutely, Kottler says. “Heck, if we can’t figure out what makes a counselor great, then how can we possibly ever work toward the goal of excellence?”
Bradley T. Erford is president of the American Counseling Association and a professor in the school counseling program at Loyola University Maryland.
What, overall, makes a great counselor?
A truly great counselor integrates all aspects [of] effective counseling practice by masterfully developing the therapeutic alliance, instilling hope, quickly centering on achievable objectives, judiciously selecting evidence-based practices, maximizing out-of-session change opportunities, and facilitating treatment adherence and follow-up to make sure treatment gains are maintained long after termination.
What are the three most useful skills or attributes to possess as a counselor?
Flexibility, empathy and advocacy.
What is the most overrated skill to have as a counselor? What is the most underrated skill?
Rapport building skills are important, but a great deal of the connection that leads to an effective therapeutic alliance was described by Freud as transference. This is one of the most difficult experiences for new counselors to handle, the “Why couldn’t I connect with that client” conundrum. Sometimes the difficulty in connecting has more to do with characteristics (e.g., “You remind me of…”) than any skill or behavior. Experience is what you earn when you attempt something unsuccessfully. Great counselors have A LOT of experience…
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