ROLE OF CUSTOMER SERVICE
Customer service plays the role in promoting the company's product or services because they are the front liners of the business. They are the one who can persuade and talk to the customers if there are problems. They are the one who listen to the customers and resolve issues if there are problems. Aside from what I mentioned customer service can also help to build good image of the company which can help to gain reputation. It also improves marketing opportunities. Through the word of mouth the customer will tell to other customers what they experience to the products or services which they really like.
What is customer service?
Customer service is a person who has a direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.
Why is it important to know how to communicate with customersbrainly.ph/question/12794546
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