Answer:
2. Customer feedback is essential to guide and inform your decision making and influence innovations and changes to your product or service. It's also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view your product, support, and the company is invaluable.
Explanation:
Also Customer Feedback's can help you with some other things, such as changing where you buy your products ingredients, change how you make it, measuring the satisfaction of other customers, building up new Ideas for new design, ways, service and many more
Sorry I can only answer no.2
