PRETEST
Directions: True or False: Write TRUE if the statement is true and FALSE if not
1. Socialiners are guests who pretend that they could afford any product
or service being offered at the hotel.
2. After ending a conversation over the phone, drop the call immediately
to attend to other emands.
3. Whenever you handle furious guests, always explain your behalf
4. Timid guests are those who are dissatisfied, but instead of
complmining, they would not come back instead
5. First thing to do in handling a complaint is to immediately apologize
about the specific issue
RECAP​