Answer:
First and foremost, if I was the head of a department and a conflict occurs between my subordinate I need to be self-aware first. Second, ask them about the situation then actively listen to their complaints. Third, try to understand every sentence he/she is giving till she ends his/her statement. Fourth, focus and observe about your subordinates behavior. Lastly, you have to remember the rules or perhaps, a code of conduct that's expected to be under your organization.
Explanation:
Hopefully this helps. I did my best to thought of this carefully.
