This stage is all about the steps a company has taken to prepare for a crisis and the specific actions it is taking now to manage business and employees amid the virus outbreak. This stage might include the following tasks:1
Develop and implement a crisis communication plan
Form a COVID-19 task force
Make flexible working arrangements for employees, such as teleworking
Identify disruptions to the supply chain
Find creative ways to add value to customers
Adapt to changing customer demands with new services, products, processes, and creative solutions
