A. TRUE OR FALSE: Read and understand the statements carefully. Write
TRUE if the statement is correct and
FALSE if it is not correct.
1. Telephone offers a unique, two-way medium. It can
be used to obtain information and give opinion.
2. E-mail staff person responses to telephone queries.
3. Internet makes it easier for people to communicate.
4. E- mail can also be sent and received by mobile
phone.
5. You can send and receive e-mails even without
internet connection.
6. It can take days to send an e-mail across the country.
7. Fax machine transmits data in form of pulses via a
telephone line.
8. The goal of the industry is to take care of their clients
or customers.
9. Restaurants are only selling food and beverages not
services.
10. Customers judge a food, tableware or decorations by
the kind of people who served them.​