TRUE OR FALSE 3. The cause and effect diagram displays all contributing factors and their relationship to the outcome to identify areas where data should be collected and analyzed. 4. A scatter diagram displays statistically determined upper and lower limits drawn on either side of a process average. 5. The histogram plots data in a frequency distribution table 6. According to Pareto "The problem with PC demand is actually quite simple and its reflected in weak customer satisfaction." 7.Customer Satisfaction or CSAT is a term frequently used in marketing. It is a measure of how products and services supplied by a company to meet of surpass customer expectation.
